Included in Showroom and Flagship

Loan officer reviews, asked for at the right moment.

The best time to ask for a review is the week a borrower gets their keys. The reviews engine sends a friendly request, routes people to the profiles that matter, and shows approved reviews on your site.

Infographic: Ask, collect, showcase. 1: Loan closes. 2: Request sent. 3: Review posted. 4: Shown on your site. With Trove the bowerbird mascot.

Definition

What is a reviews engine?

A reviews engine automates review requests after a loan closes, directs borrowers to the review sites you choose (such as your Google Business Profile), and displays approved reviews on your website with the borrower's permission.

Timed requests

A message a few days after closing, and one gentle reminder.

Right profile

Send borrowers to Google, Zillow or Experience.com, whichever you use.

No gating

Every borrower is invited to review publicly; we never filter out unhappy ones.

Showcased on site

Approved reviews appear on your home and program pages.

The review request, as a borrower sees it

Short, personal and sent a few days after closing. Every borrower gets the same invitation.

Sample message

Congratulations on your new home, Sam! It was a pleasure working with you. If you have a minute, would you share how it went? It helps other buyers find us. [review link]
Done! Thanks for everything 🙂
Thank you so much. Enjoy the first night in the new place.

Set-up

How reviews engine get set up

  1. 01

    Pick profiles

    Where you want reviews to live.

  2. 02

    Write the ask

    Short, personal, in your voice.

  3. 03

    Trigger on close

    Move a card to Closed; the request goes out.

  4. 04

    Showcase

    Approved reviews flow to your site.

What you get

  • Requests by text and email
  • Links to your chosen review sites
  • Site display of approved reviews
  • FTC-aware: no fake or filtered reviews

What it does not do

  • We cannot write or buy reviews for you
  • Review platforms set their own rules
  • Reviews schema is only used for genuine, on-page reviews

Help desk

Reviews engine: questions and answers

01Can you guarantee more reviews?

No one can honestly guarantee that. What we can do is ask every closed borrower at the right moment, which is the single biggest factor.

02Do you filter out bad reviews?

No. Review gating (only asking happy customers) conflicts with platform rules and the FTC's rules on consumer reviews. Every borrower gets the same invitation.

03Which review sites can I use?

Any site with a public review link, typically Google Business Profile, Zillow lender reviews or Experience.com. We link to them as typeset text, not their logos.

04Will reviews show on my website?

Approved reviews can be displayed on your site with the borrower's permission. Until you have real ones, nothing is shown in their place.

05Why are the reviews on your site marked Sample?

We are a new shop and will not invent testimonials. The tags you see are labelled samples showing how reviews will look on your own site.

06Does the engine work on the Shelf plan?

Yes, as a monthly add-on.

07Can my processor trigger the request?

Yes. Anyone with access can move the file to Closed, which triggers the request.

08Are review requests compliant?

Requests are sent only to borrowers who have agreed to hear from you, and they do not offer incentives in exchange for positive reviews.

Reviews engine, done for you.

Pick a design and plan; reviews engine comes set up and branded on launch day.

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